Reliable IT support with efficient solutions
Should there ever be a breakdown or IT problem, we are there for you. To provide you and your employees with the best possible IT support, we offer a variety of efficient solutions to quickly take care of everything.
Service requests via phone, chat or ticket system - so that your problem is solved quickly
Our competent service staff is at your disposal by phone, via chat or a modern ticket system for quick service requests!
Remote Support - simple technical remote maintenance
Many errors can already be corrected by remote maintenance. The elimination of travel fees and shorter waiting times make this type of troubleshooting particularly cost-efficient. Whether computer, smartphone or other technical equipment - we have been offering remote support for our customers for many years for all common platforms.
On-site service
Of course, we are happy to visit you on-site and solve problems that cannot be solved via remote support. We are also happy to take on tasks such as setting up new computer workstations including cabling or personal consulting in the course of a project inquiry.
Service-Level-Agreement (SLA)
For recurring services, we offer you a separate framework contract in accordance with the ITIL guidelines. The advantage of this contract is that you can count on a fixed and monthly flat rate without any hidden costs.
LOIDL Consulting IT Support at a glance
LOIDL Consulting - FULL Service "Carefree Package"
If you have opted for our popular FULL Service "Carefree Package", you can of course access additional service levels (1st to 3rd), our online ticket system with an individual case number and your own telephone number to our service hotline. Here you can view the current status of your ongoing maintenance intervals, troubleshooting or project activities online.
Operational management in the course of "carefree package" maintenance
- Monitoring of daily system monitoring (operations control) of specific systems and functions, e.g. printer queues
- Backup & Restore
- Archiving on demand
- Execution and monitoring of necessary routine patch jobs or scripts
- Performing general maintenance tasks of the deployed infrastructure
- Physical installation of standard devices as part of flatIT
- Ensuring an up-to-date status of the operating system
- Patch Management
- Regular maintenance of the relevant databases
- Activities for regular maintenance of the server landscape
- Security Management
- Monitoring the utilization of the individual basic infrastructure components
These activities are mapped as part of the Release & Deployment Management, IT Service Continuity Management and Change Management operating processes. Operational disruptions are promptly remedied by the 3rd level in order to minimize any disruption to ongoing operations.
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